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Deborah's complaint against Mulsanne Insurance
Insurance company not paying out on non fault accident, leaving me in the dark at every stage.
Complaint against Mulsanne Insurance
I am insured fully comprehensive through mulsanne insurance. On the 18/07/2016 I was hit by an uninsured driver awhile my own car was parked outside my home address. I reported everything immediately after the incident as required. Two weeks later my vehicle is still outside the house, the insurance firm have done nothing to help, advising me that I would need to pay a 650 excess for them to provide a courtesy car, even though I was not at fault at all. I am getting nowhere, despite doing all the legwork myself, my disabled mother can't get to hospital appointments, my children missed the last days at school and this firm is fobbing me off at every turn, surely this can't be right? Please help!!!!!!!
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