esure

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Craig's complaint against esure

Craig Mark

11/06/2019

eSure Awful Company

Complaint against esure

Terrible company. When I set up my account & insurance for July 2018-2019, they decided to add my old address to my account instead of my current one (as I would be at my old address for the first 3 days of my policy). Or, to be more accurate, they presumably left my address blank for a few weeks until I provided my proof of no claims discount, which they had requested, and took my now old address from that document & added it to the policy. They then charged me £37 to change it to the new address which was the only address I had actually provided them with. Now, almost a year later, (after they tried to auto-enrol me for another year, which I did not want); I find that they didn't even change my address after all, so I've been unknowingly not covered this whole time, & they have the nerve to try to charge me again. When I said no to that, they cancelled my policy altogether, robbing me of my final 2 weeks of insurance with them. Also, at no point did I actually receive any documentation whatsoever & their customer website rarely allows you to even log on, never mind doing anything once logged on. Horrible & rude staff. Greedy company who clearly have no idea what they are doing.

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