esure

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Richard 's complaint against esure

Richard Parkin

07/03/2018

Key cover

Complaint against esure

I have a 58 plate Mercedes c220 to which the key stopped working, it lights up when pressed but won’t open doors or start the car, I’d had problems previously locking and unlocking the car due to the battery which I’d change every other week and as soon as I changed it it would work again, even when it intermittently worked locking/unlocking the car it would always work in the ignition regardless, so I’ve told my insurance this and as far as I’m concerned the key is broken which it is covered for but they are saying it’s not broken it’s “wear and tear” and therefore not covered, it’s infuriates me as how can they make this decision when they havnt even looked or opened up the key to see if any elements of the key are broken.

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