Goldman Reeves

1.00 stars

273 Reviews

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Denise's complaint against Goldman Reeves

Denise Smith


attempt to collect a debt

Complaint against Goldman Reeves

I ordered equinox day and night cream for my self and also my husband ordered the same product the offer said free trial 4.99 p&p the money was taken out of my bank immediately and I was sent the product, I then had £69 taken out twice for both products sent, I had an online chat with someone who would only answer basic questions, I spent 3 hours trying to dispute it asking if I could send the product back I insisted I did not want the product and did not have £69 x twice, to settle the dispute they said they would put half the amount back in my account so they refunded £34 x 2 and promised nothing else would come out of my account. I have not received one email or one confirmation letter, I have not received any thing to click on terms and conditions and then Friday 10th March myself and my partner receive a debt letter from Goldman Reeves asking for £49.50 I still have the producs and I am happy to send them back because I refuse to pay any more money to a company that have not explained the procedure I was advised in an email I never received I should have clicked on the terms and conditions, I advised me and my husband did not receive an email thanks in advance Denise

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