Goldman Reeves

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Vasanthi's complaint against Goldman Reeves

Vasanthi Palanisamy

14/03/2017

I received letter from Goldman Reeves to collect £99 for the product I didn't buy

Complaint against Goldman Reeves

I received a letter on 8th March 2017 stating that I have to pay £99 for equinox. I don't owe any money. I signed up for free trail for RVTL from a face book page. While registering the website didnt give any message upfront that it is a monthly subscription. While signing up there was screen stating "Do you want to receive equinox product ? " I clicked "No" But the next screen went on to add the product automatically and charged my card for postage. 8.98£ was charged in my card for p&p and the final page displayed in small letter that I am subscribed for monthly. I was shocked and I called the customer service number and asked them to cancell my account. After few days I received free Equinox sample but didn't receive RVTL that was my original free trial registeration. I called them again , expained to them and asked them if they cancelled all my account. They said clearly all the account has been cancelled. 8th Mar 2017 I received a letter from Golder Reeves Ltd stating I owe £99. First of all I never subscribed for Equinox , second I didn't receive any further products and finaly the customer service , the company who offer free trail registration clearly confirmed that I don't have any account with them. face book advert stated that US company want to come into U.K. Market and they want to offer free trail to customers which seemed to be believable strategy. But behind this , looks like a big scam. I have posted them the letter today with my explanation that I don't owe any money.

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