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Alison's complaint against Goldman Reeves
Recieved a letter saying i owed £89.00 to Ulta power Cleanse
Complaint against Goldman Reeves
I recieved a letter of Goldman Reeves Ltd dated the 27th september 2016.It says they are claiming a debt for Ultra Power Cleanse of £89.00.In december 2015 i ordered some tablets from this company but when i recieved them after looking at the ingediants & warnings on the bottles i found out i couldnt take them with the medication i take for serious back problems.I phoned the company & they said no problem.Just to return them & they would cancel my subscription.The payment was taken by Ketonemagic.com on the 15th dec 2015 for £64.60.The refund was put back in my bank on 16th dec 2015 of £64.60.As far as i am concerned that was my connection with them finished & still is.The reference number on the letter is:-5016620.They say that i have not made any attempt to contact them yet this is the 1st letter i have recieved.I tried to phone them & unless you are making a payment you cant get to talk to anyone as the number is just automated.I have e mailed them but i have had no response.They say you have to dispute this in writing within 30 days.I am worried they wont contact me to sort this out.I can prove from the bank the payment & refund.Please can you help me with this.Thank you.
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