The Insurance Factory

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Glenn's complaint against The Insurance Factory

Glenn Perry

15/01/2018

Charges

Complaint against The Insurance Factory

I have today cancelled my van insurance. I was informed that I have £130+ to be refunded. In the next breath I'm told that the refund would be less £70 for early cancellation. I've had this policy for 5-6 months. Was told that the charge is in their conditions. I would suggest "buried" in their small print. Nefarious or what?

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