Citymain Administr

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Glenn's complaint against Citymain Administr

Glenn Sanders

29/09/2016

MOBILE PHONE INSURANCE

Complaint against Citymain Administr

In 2013 I purchased an iPhone 5s through the company mobile phones direct on a monthly EE contract over 24 months. Along with the phone they sold me monthly phone insurance with the company Citymain Administr. At the end of that contract in 2015 EE called to say I am due an upgrade and agreed a new plan with me with an iPhone 6s with insurance included as part of my monthly plan via themselves. I then got rid of the iPhone 5s I no longer use. Despite the contract for the 5s finishing and being upgraded in October 2015 I now realise that Citymain Administr continue to take a monthly payment of £7.99 from my account so I pay EE £10 a month for my current phone's insurance and Citymain £7.99 for insurance on a phone that hasn't been active or registered to me for 12 months now. Between Mobile Phones Direct, EE & Citymain Administr I feel there was no communication that insurance for the previous phone was no longer needed or that it was down to me to cancel the original insurance which I obviously would have done

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