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Tea's complaint against XS Direct Insurance Brokers
VOIDED INSURANCE AND LEFT IN DEBT
Complaint against XS Direct Insurance Brokers
This company has caused me nothing but trouble and put me in the worst financial difficulty. I was a named driver on a car i got through my work for my mum. I had a seriously bad accident in the vehicle and it got written off. I made a claim and the company took 3 weeks to make a decision to void the insurance due to the V5 being in my name (the named driver) instead of my mums name (the main driver). This was an unintentional accident made when setting up the insurance and the company were not interest in the trouble this had caused us at all. Rude staff and no understanding for their customers. The company then changed us £300 to cancel the account as they voided the insurance, £1500 for storage of the vehicle when they had taken 3 weeks to make the decision to void and £1200 for the inspector who came to my house to interview myself and mum after the incident. The company refused to give us back our £3800 premium and yet still charged us £3000 charges. This has left us in £24,000 debt and a void on our insurance policy. This company will do everything in its power to not support their customers and get out of paying any claim. AVOID AT ALL TIMES!
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