Xtra Warm

1.00 stars

11 Reviews

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Gemma's complaint against Xtra Warm

Gemma Rowe

07/02/2018

Disgrace of a company

Complaint against Xtra Warm

My elderly parents heating broke on Sunday, they called Xtrawarm on Monday am and was told they would be in touch with a engineer and someone would be back to them soon. After hours of waiting in the cold house called them again to be told that that person should not have said that as they didn’t know when someone would be out.....great service. Did get another call back that evening to say someone would be there at 12.00 on Wednesday. 1.00 on Wednesday still no engineer. Phone call at 1.30 to be told they couldn’t come today as was stuck at another job so now will be Thursday.... I hold no hope for this. Totally unhelpful call handing service. Will not be renewing the contract

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