Xtra Warm

1.00 stars

11 Reviews

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Ellie's complaint against Xtra Warm

Ellie Smith

14/03/2018

No Heating

Complaint against Xtra Warm

My parents who are 88 & 89 have been dealing with a faulty boiler since the end of february,the boiler packed in and an engineer came out saying it needed new parts, he got the boiler going but it stopped working after a couple of days.To cut a long story short they have been left with no heating or hot water for 5 days, my mother has made numerous phone calls to try and get someone to come out but no one has turned up, they were promised someone would come out today and no one has come, they are now saying tomorrow. My father is house bound and has health complications, he is also on blood thinners which means he feels the cold more. If no one from this company turns up tomorrow at my parents house to get the heating fixed this will go further.

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