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mark's complaint against Xtra Warm
Xtra Warm appaling boiler breakdown service
Complaint against Xtra Warm
Their call out times are a joke. My 89 year old mother has been waiting over a week for them to fix her boiler. Their Engineer did turn up last Friday after a call out on Monday of that week and he looked at the boiler and walked out saying he would be back with some dye. He promised he would be back that afternoon. Needless to say nothing more was heard from him or them so my mother was left waiting for her repair over a very cold weekend. When my mother rang again today she was told the earliest they could come would be Wednesday. I doubt this will happen as many times before we have been given dates and nobody shows up despite phoning constantly. I suspect his company is just a scam as they are not the cheapest but definitely the worst company I have ever dealt with so please avoid at all costs unless you like your home to be Xtra Cold.
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