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Gaz's complaint against Van Compare Direct
AVOID AT ALL COSTS
Complaint against Van Compare Direct
Van Compare direct. Do Not Use. After 3 years using them as my Brooker with no claims everything was ok. I renewed my insurance Jan 2019 and unfortunately my van was stolen the next month. The CCTV captured the theft. I spent the first few weeks dealing with 'validating the claim' with the claim administrator at Action 365. I asked about cancelling the policy as I no longer have the vehicle. Was redirected back to the brooker. Told I need to pay £470 to cover the full 12 months even though I won't need insurance on a vehicle i dont have anymore? So through no fault of my own I take a hit on reduced market value of van, £450 excess, and now £470 cancellation insurance. If you're a self employed tradesman like myself you understand the financial difficulties this puts me in and it's no fault of my own. Do they care?? Definitely no!! Also there's a company called Pukka who are the underwriters. Good luck getting through to them as no contact numbers and based in Gilbraltor. In conclusion I have been robbed once by the vehicle thief and now again by the brooker - van compare. My advice is to spend more money on a better insurance company in the future.
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