Scores Matter

3.00 stars

194 Reviews

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Caroline 's complaint against Scores Matter

Caroline Leaf

19/11/2019

[RESPONDED] Took money out of account

Complaint against Scores Matter

I had a 14 day free trial and I cancelled before 14 days up as i did not use it and could not afford it . I contacted them when it was pending and i got emailing asking to check if it was them and i replied and asked not to take out if my account . I never got answer and £19.95 out if my account today . Im going to get advise from citizens advise . ! Discusted with them

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Scores Matter has responded

  • Comments (3)

Taffy Pfupajena | | VERIFIED

Good Morning Caroline, Thank you for letting us know. I currently cannot see any emails from you on our system asking to cancel or today in regards to your account and refund. If you can send us an email to; [email protected] ,we can verify your details and help to cancel your account and if it is within our 30 day cancellation period provide you with a full refund. Thanks. Scoresmatter.

Taffy Pfupajena | | VERIFIED

Hi Caroline, Just to follow up on this one. We have now processed your refund and can confirm you emailed creditscorematters initially and this would be why your account with Scoresmatter was not cancelled as Credit Score Matters would have been unable to do this. We hope that you are now satisfied with the outcome and have received your refund. Thanks. Scoresmatter.

Caroline Leaf | | VERIFIED

Many thanks
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