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Akoola's complaint against Post Office Savings
Complaint against Post Office Savings
September 2019... I want to close an account of a deceased person. PO sent indemnity forms for each account for me to sign and advise me to write a letter of instruction (where I want the money to be sent). I enclose it all in the same envelope. Weeks later I phone to enquire why I have not seen the money. They say I haven’t sent a letter of instruction. They say they have received the indemnity forms? I’m told they cannot take details over the phone... I have to write a further letter of instruction. Two weeks pass, a further phone call and I’m told they have not received a letter of instruction! I’m advised I cannot pass the relevant bank details over the phone, I must write a letter of instruction. Once again I write a letter of instruction, though this time I send it by recorded mail. A week later I still see no deposit into my account. I contact PO savings and they say they have not received a letter of instruction!!! ‘That’s funny’ I say.... ‘It appears someone has signed for it.’ Suddenly, they acknowledge my letter of instruction. Two weeks pass and still no funds in the bank account. I contact them yet again. The money will be in my account within 48 hours. It’s nearing the end of November and still no money has appeared. I will phone again today for the long wait on the phone and the next round of lies and deceit. Today I will start the official complaint and will escalate to the a financial ombudsman. This bunch of clowns shouldn’t be left in charge of a kiddies piggy bank let alone cash belonging to unsuspecting members of the public.
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