Abbey Life

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James's complaint against Abbey Life

James MacLean

25/03/2015

5 month delay to pay out on a policy

Complaint against Abbey Life

Following the death of my wife I informed the insurance company of this fact and asked for payment to be made according to the expression of wish form. Almost 5 months later the company has not paid out for purely bureaucratic administartive reasons. Even after a verbal agreement and a signed letter from me they still refuse topay out. I have now written to the Financial Ombudsman and 5 weeks later I am still waiting for any response from them. A total shambles from both organisations

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