Capital One

3 Reviews

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SAVE ON YOUR INSURANCE

Mrs Janet's complaint against Capital One

Mrs Janet Nason

26/12/2015

Credit Card Fraud refund

Complaint against Capital One

Capital One called me this December to say that my credit limit had been reached. I could not believe this as I had only spent 2-3 transactions on it which had not come to anywhere near the limit. They read me that transactions which were all (except for those ones I knew about) from Microsoft and I had not made any transactions through Microsoft which amounted to over £500 and even they said it looked like fraud. They said that they would stop my card straight away but refused to refund me. After they put a stop to my card another Microsoft transaction was taken and then Capital One charged me an admin fee of £12 for going over my limit. They have also refused to refund me the last transaction even though they guaranteed that no further payments would be taken. What can I do as they said that I have to go to Microsoft to investigate and throughout Christmas I was in a terrible financial situation with still no refund.

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