Home Energy Services

2.00 stars

16 Reviews

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mrs tina's complaint against Home Energy Services

mrs tina seilly

27/10/2016

[RESPONDED] rip off auto renewal warning

Complaint against Home Energy Services

I also cancelled my direct debit thinking that would end my first years cover only to receive a letter stating they couldn't collect my first payment as I had cancelled the direct debit after a phone call to a snotty customer service woman she told me I still had to pay £19.50 I asked to speak to a manager but she refused and told me they would be sending me a bill I looked back to my welcome letter nothing on the letter says auto renewal you have to look in a t & c book in small print to find it, what a rip off how much money are they making for doing nothing also the service or so called service to my boiler was done within weeks of the cover starting, the engineer stated it wasn't a service just an inspection to see if the boiler was fit for cover I had only just had it serviced by another company prior to them looking at it name and shame!!!!

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Home Energy Services has responded

  • Comments (5)

Kay Knight | | VERIFIED

Thank you for taking the time to share your feedback with us, we are very sorry to hear that you are unhappy. We would like the opportunity to look into what has happened in more detail , please could you send us your details via the following link - http://tinyurl.com/h9d35by and our team will review what has happened and come back to you. Kind regards Ellie

mrs tina seilly | | VERIFIED

User Responded via private message

Kay Knight | | VERIFIED

Hi Tina , please try this version instead - https://www.homeserve.com/send-us-a-message Kind regards Ellie

mrs tina seilly | | VERIFIED

User Responded via private message

mrs tina seilly | | VERIFIED

User Responded via private message
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