Mercury Holidays

1.00 stars

17 Reviews

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Ian's complaint against Mercury Holidays

Ian Horner

27/03/2018

Unsatisfactory service

Complaint against Mercury Holidays

Unfortunately I was unable to make Bristol Airport for my flight to Malta on the 4th of March 18 due to the thick snow here in Cornwall, also I called the Winford Manor Hotel where my car was to be parked and a nights accomodation to check their situation, and they said the Hotel was unapproachable by road. I then purchased a flight for the 7th, I then went to Newalls travel immediately and informed them of the revised arrival date and time, I was there when Jemma called Mercury and advised them of the new arrival date and time of arrival. On reaching luqa airport I reported to the Mercury rep who was there and he said he knew nothing about us, if another Mercury couple had not been there we would have been stranded at 23.30hrs with no transport, the rep did not seem bothered but the driver offered to take us to the Preluna. We saw the Mercury rep a few days later, we told him we had been looking for him, his response was that we should have attended the arrivals meeting and did not seem interested in the fact that we had been delayed. when we told him we had been looking for him his response was that 'we had not been looking very hard then' which we found unncceptable for one representing a company. May I suggest that he makes himself more easily identifiable as we do not know who he is, e.g carry a Mercury file. We are not the only couple who were not happy with his attitude, also he was not very punctual with his timing for visits. I look forward to your response. Ian Horner

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