First Direct

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Hywel's complaint against First Direct

Hywel Thomas

15/01/2015

First Direct destroyed my credit rating without warning

Complaint against First Direct

First Direct charged me £25 for going overdrawn by as little as £4.95 on a number of occasions when I was in dire financial straights and without informing me they were going to do it, they slapped a bad record on my credit history which means I can't open a bank account or take out a loan. Despite me offering to pay the outstanding sum, they refuse to accept that they should have warned me about this action and have refused to remove the rating. I approached the Financial Ombudsman about their actions but it seems they can help and now I'm stuck.

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