4.00 stars

17 Reviews

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Susan's complaint against Staysure

Susan Cloke


[LAPSED] No refund on my claim!

Complaint against Staysure

I have recently had to claim for the cancellation of my holiday through no fault of my own. You have refused to give me a refund which in my view is due to discrimination because I am single and do not wish to holiday on my own. It appears that if I was married or booked the holiday with a partner it would not be a problem. I do not want to holiday alone!! I booked the holiday through a travel agent for myself and a friend, jointly. She did not book her own holiday! A week before we were due to go , her elderly mum fell and fractured her pelvis so she had to cancel. I notified them as soon as I knew. The insurance company are saying that because I am not married or in a partnership with her and it is not my family member they will not settle. How many single people would be affected by this situation? What is the point of insurance?! I have been in this situation before where the insurance company have paid up without a problem. It appears to me it is discrimination against single people!

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Lapsed. Susan has not responded in 90 days

  • Comments (1)

Sophie Griffiths | | VERIFIED

Dear Ms Cloke Thank you for taking the time to leave a review. In order to investigate your comments please can you email [email protected] with your contact details to identify you. Kind regards Staysure
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