Staysure

4.00 stars

20 Reviews

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Marjorie 's complaint against Staysure

Marjorie Dunning

07/04/2018

[RESPONDED] Unable to speak to anyone

Complaint against Staysure

I have received an automatic travel insurance renewal from Staysure which I do not wish to take up. A phone number was provided to tell them this. I have phoned it three times and left on hold for 30 minutes at a time. This is a ridiculous state of customer service in this day and age. I have used Staysure a number of times in the past but will certainly never use them again. Please get back to me ASAP. Marjorie Dunning.

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Staysure has responded

  • Comments (4)

Sophie Griffiths | | VERIFIED

Dear Ms Dunning Thank you for taking the time to leave a review. Staysure takes all feedback about it's products and services very seriously and in order to contact you please can you either provide a telephone number or email your contact details to [email protected] Kind regards Ross Customer Services Team Leader

Marjorie Dunning | | VERIFIED

I finally managed to speak to an adviser and cancel the automatic renewal (although this call was unexpectedly stopped). My complaint is still that I disagree with automatic renewals and the sheer impossibility of getting through on the telephone which resulted in the waste of an entire morning. It certainly makes me think twice about dealing with you in future.

Sophie Griffiths | | VERIFIED

Dear Ms Dunning Thank you for coming back to me. I am happy to hear that you have managed to cancel the unwanted policy. Would you like to discuss your complaint further at this time? Kind regards Ross Customer Services Team Leader

Antony Powell | | VERIFIED

staysure continu to rip off their customers and are now taking money fro insurance policies they haven't even provided.. NOTHING BUT CO MEN !!!!
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