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Nicole's complaint against Staysure
Unfit to be an insurance company
Complaint against Staysure
My mum had a fall abroad and broke her neck. Despite having twice being assessed by a Dr designated “ Unfit to Fly” due to the high risk of another’s fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. They wouldn’t provide us with any details about the repatriation other than a pick up time. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Don’t use this company. They take your money easily but getting help when you need it is a different story.
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Antony Powell | | VERIFIED