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janet's complaint against Saga

janet ceney


saga home insurance rip off

Complaint against Saga

Two small windows in my garage have cracked. I have a £50 excess with Saga Insurance Services and phoned them to make a claim. I was asked when this happened and told them that one cracked on the 26th and the other the following day. I was then told that I would have to pay two £50 excesses as this was counted as two claims! These windows only measure 36" x 10". I was tricked into answering these questions (asking what dates this happened.) It would be one lot of paperwork, one quote, one glazier to replace the glazed units, why should I have to pay two excess £50.00? I have been with Saga for many years and have my car insurance with them too, and have never made any claims previously. I am absolutely disgusted in the way I have been treated and will never insure with them again. So be warned by this experience.

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