Domestic & General

1.00 stars

52 Reviews

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Deborah's complaint against Domestic & General

Deborah Lloyd

24/06/2019

Will not repair or replace, been paying 4 years for cover

Complaint against Domestic \u0026 General

Had washing machine and tumbler insured for 4 years, now the time has come to repair or replace they are refusing to do it as a bit of rust is present due to washing machine leaking through door. Absolute disgrace. No washing machine now and out of pocket by 4 years worth of policy. Engineer came out said he would recommend replacement, they now say that rust around bottom of machine(due to a slow leak that we were unaware of) it makes the machine a health hazard? they are refusing to repair or replace.

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  • Comments (2)

Janice Crawford | | VERIFIED

My microwave oven went in for repairs on the 29 of July due to it not heating up food right but it also has rust inside it. It's still in the repair place I feel frustrated by all this she told me it can take up to a week and the part might come from abroad. I paid them money for this insurance why is it taking so long if it's not fit for purpose then give me a new one

Janice Crawford | | VERIFIED

Please sort this out xx
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