Octagon Insurance

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Kunal's complaint against Octagon Insurance

Kunal Sidhu

15/03/2016

Extortion on insurance cancellation fee

Complaint against Octagon Insurance

Hi Guys I cancelled my car insurance with octagon last month and they charged me nearly £200 and was refunded £8.00. Upon asking they explained that cancellation fee is £50-£100 & rest are non-refundable extras. Absolutely ridiculous. I advised them that I was not informed that the extras are non-refundable & they couldn't even be bothered to locate the call recording and prove it. I eventually received a voicemail from their Customer service department, when I returned the call- no one was available. Will never choose octagon insurance.

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