2.00 stars

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becky's complaint against Pockit

becky hackett


pockit freezing account no reason given

Complaint against Pockit

i have been with pockit for over 2 years on a upgraded account had no issues until the 18/04/2019 when they send am email to me from verification team saying my account is in review so i cant take money out cant log in online nothing so i send my proof of verification straight away was told that they were sufficent by the advisor on phone from pockiti was just about to get money in account from dwp and they then declined it the advisor on phone told me he would phone me the next day 19/04/2019 at 9am to 10am still waiting for call only to find out that when i tryed to phone them on the friday they were closed so they have basically left me broke over easter told me a load of lies i have the emails and voice calls as proof i am going to bank ombudsman about the issue because its a disgrace as a banking company that also charges me for using there services and they have basically just let me down i have bipolar as it is without these treating me like this its disgusting the way they lie on the phone

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