Lloyds Bank

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30 Reviews

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ros's complaint against Lloyds Bank

ros

30/06/2016

home insurance renewal

Complaint against Lloyds Bank

after 30 years of being a loyal customer with no claims for at least 10 years I received building and contents renewal paperwork amounting to £839 pa. Seemed very expensive so after 2 phonecalls they agreed to deduct about £100 from this as agreed I was a long standing loyal customer (but took a phonecall from me to acknowledge this). I compared a few quotes and came up with £258 pa and £177 pa. Can't believe the difference of around £600!!!! Why is this? I have been stupidly paying my premiums without question all these years to be paid back in this way. Good job I have been reading your column. Thanks for making me question this and will not be renewing with Lloyds!!!

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