Lloyds Bank

1.00 stars

30 Reviews

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kevin's complaint against Lloyds Bank

kevin wood



Complaint against Lloyds Bank

I have had home and contents insurance with Lloyds for past nine years Last year my wife suggest we should look at the amount we were paying £571 a year sadly she died and my mind was not insurance.When the policy was up for renewal this July I received a letter from Lloyds saying they were giving me a 10% discount as I was a club Lloyds customer.The policy was reducing from £571.36 to £433.47.I was amazed and stunned when I rang them to say I felt that was still high.The gentleman I spoke to went away and them came back with a offer of £160.81 a difference of £410 on what I am currently paying. I went into my local Lloyds bank where I had set the policy up and after waiting 20 minutes in a queue to complain they said I would have complain to there insurance department by phone,This I did asking why they had not mentioned in there letter that they could offer me the same cover for £160.81.They had no answer and registered my complaint saying it could take up to 8 weeks to process.I should add I was on the phone for a total of 24minutes it is very difficult to even register a complaint with Lloyds.What they are doing may be within the law but it certainly is not ethical and after nine years with them for insurance there is certainly no loyalty towards there customers,

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