Paysafecard

1.00 stars

20 Reviews

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Rr's complaint against Paysafecard

Rr Tt

06/11/2019

Witholding refund

Complaint against Paysafecard

On the 7th of october i bouggt a paysafe voucher from the local petrol station. I went to use it it online and it git blockex for security reasons?? Don't knoq why? After several weeks of about 50 emails to them from me and a few returned emails asking fir picturez of my ID and the voucher then asking fir my accoint details for refund but then asking me for even more infornation than what was asked for in the start.. Complete mucking around. Il attached all

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  • Comments (5)

Rr Tt | | VERIFIED

Dear Ms. Watts, We are of course able to refund your paysafecard. Please be so kind as to send us the documentation below, as any funds will be sent to your bank account: - Copy/copies of the paysafecard/s (serial number and PIN have to be readable) - Bank details: Name and address of the bank, name of the bank account owner, BIC/Swift code, account number - Copy of some government issued photo

Rr Tt | | VERIFIED

Thats what they emailed me!!

Rr Tt | | VERIFIED

Dear customer, In order to proceed with your refund, we kindly ask you to send us a bank statement where your IBAN and BIC is well visible. Once we receive it, we will be pleased to proceed. Thank you in advance. Best regards, Your paysafecard team Prepaid Services Company Limited Floor 27, 25 Canada Square Canary Wharf London E14 5LQ, United Kingdom Commercial register: 5761861, Comme

Rr Tt | | VERIFIED

Now after that email and no refund as i sent my details they, i phoned them just now ans they are now requeatimg a full bank statement!!!! why?????

Rr Tt | | VERIFIED

I sent them what they requesting. I sent my account details as a screen shot but now just been told they want a full downloaded bank statement.. That is not on!!!
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