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Chantelle's complaint against NatWest

Chantelle Newell


Insurance don't want to pay out to dry my floor.

Complaint against NatWest

I have been paying contact insurance for about 8 years to NatWest at a cost of over £400 a year. It only went down to half that when I called to cancel in November of last year. I have insurance to make life easier for me as a single mother who since October 15 has been unemployed. I had a flood so called them but was told I have to pay a £350 excess and it's like for like so they would put down the same quality flooring that was down. The floor was already here when I moved and I would of preference the money so I can put down what flooring I wanted. I was also told I would have to dry out the property myself as that's not part of what they do. This puzzled me as I thought this is what I'm paying for. So I didn't see the point of going ahead with a claim as it would cost me more in the long run as my premium would go up when renewed.

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