Your Budget Cover

3.00 stars

8 Reviews

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Emma's complaint against Your Budget Cover

Emma Jewson


[LAPSED] Claim Not valid

Complaint against Your Budget Cover

I made a claim with Row yesterday 4/12/2016. less than 24 hours later & I have already had a reply back to say my claim is invalid. My mobile phone is over 12 months old so the policy doesnt cover it. This is the only item on the policy. I took the policy out the Your Budget Cover but the company has changed. Looking back on the policy email I received I can no longer access the terms & conditions with YBC & they weren't sent to me as a attachment. All the links within the email now take me to Row, I didn't buy my insurance from them. Having spoke to an adviser he say I would have ticketed a box to say my product was less than 12 month old. I did not & I can nolonger access the policy I signed up for as the company & webiste has changed! I took a policy out as extra reasurance that if needed it was there.If the policy was always invalid, my premiums should be returned surely

  • supporters 0

Lapsed. Emma has not responded in 90 days

  • Comments (1)

Your Budget Cover Your Budget Cover | | VERIFIED

We are sorry to hear about your complaint. We have tried to contact you following your request for a managers callback and a voicemail was left. We will be trying to contact again today in order to resolve your complaint. Thank you
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