EOS Claims

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Jules's complaint against EOS Claims

Jules

21/07/2016

Car accident and concert package - not paying out

Complaint against EOS Claims

Booked VIP package through EVent Travel. Paid for cancellation insurance through Event Travel who arranged and acted as broker for EOS. Car went into back of us at roundabout n way to concert, I am disabled and was not driving at the time, husband driving, we were both very shook up and received minor injuries not requiring hospital treatment. Husband was not able to continue driving to the concert had to wait for family members to come and take us and vehicle home. Rang Event Travel emergency helpline and was told to contact Monday. I also rang hotel and told them could not make booking. Rang Event Travel Monday who checked insurance and emailed me cancellation insurance form which I had to complete and send to EOS, this was done, along with the required information by EOS which was a Copy of the unused tickets, confirmation and booking reference and reasons for not attending concert along with the details of the driver who went into the back of us. I am now in the process of taking legal action with EOS.

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