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Dan's complaint against Santander

Dan Gable


Locked out of my accounts

Complaint against Santander

So after a 'security breach' I have been locked out of all my accounts including business accounts and my credit card has also been stopped. I have funds, quite a lot of funds and the only way I can access my accounts is to go into the branch and present my driving licence. Oh and they have given me no indiction as to when I can access my money online of via the telephone. Not even a hint. One person said a couple of days but after a bit of pushing it turns out 'a coupe' does not mean two or even seven or even 30. They are not willing to specify days weeks or months! I just have no access to my accounts and have been treated terribly and left unable to pay suppliers. Even though the person trying to get into my account did not pass security they chose to lock everything down and shut me out.

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