Tui

1.00 stars

207 Reviews

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David's complaint against Tui

David Hayle

08/09/2015

The worst most dreadful holiday ever

Complaint against Tui

I BOOKED A 2 WEEK HOLIDAY AT THE VILLA MARCHENA, POLLENSA, MAJORCA FOR JUNE 2015. PRIOR TO THE HOLIDAY I HAD MY CONCERNS HAVING SEEN AN OLD REVIEW ON THE VILLA SAYING THAT NEIGHBOUR'S DOGS BARKED CONSTANTLY THROUGHOUT THE DAY AND NIGHT AND WINDOWS AT THE VILLA COULD NOT BE LEFT OPEN DUE TO CATS GETTING IN. I CONTACTED THOMSON WHO REPLIED SAYING THAT ALL HOLIDAY PROPERTIES WERE REVIEWED BY THEM ON A REGULAR BASIS AND I SHOULD NOT EXPERIENCE ANY PROBLEMS. I WENT TO THE VILLA WITH MY FAMILY, FOR MY BIRTHDAY AND WEDDING ANNIVERSARY. THE VILLA WAS FINE, A FEW PROBLEMS WITH NON FUNCTIONING FANS AND INEVITABLE MOSQUITOS BUT GUESS WHAT, DOGS BARKING ALL DAY AND NIGHT AND CATS CONSTANTLY SCROUNGING FOR FOOD AND TRYING TO GET INTO THE VILLA. IT WAS IMPOSSIBLE TO SIT BY THE POOL BECAUSE EVERY TIME YOU DID THE NEIGHBOUR'S DOGS WOULD START SO RATHER THAN SPENDING TIME AT THE VILLA AS PLANNED WE HAD TO SPEND OUR DAYS ELSEWHERE.. I HAD NO DETAILS OF THOMSON REPS SO WAS UNABLE TO REPORT THE PROBLEMS AT THE TIME. ON MY RETURN TO THE UK I SENT A CONCISE EMAIL TO THOMSON AND RECEIVED A REPLY TO THE EFFECT THAT THEY WOULD 'INVESTIGATE MY CLAIMS' AND CONTACT ME IN 28 DAYS. I AM STILL WAITING. I HAVE EMAILED THEM SEVERAL TIMES AND RECEIVED ACKNOWLEDGMENTS BUT NO ANSWERS TO MY COMPLAINT

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Caroline Campbell | | VERIFIED

We have just returned from a nightmare holiday in Villa Marchena, with very similar complaints. If only the cats were still around they might have eaten all the mice that were inside the kitchen and downstairs of the property. Very unhappy with Thomsons, who did nothing to help.
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