Alpharooms

1.00 stars

24 Reviews

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thomas's complaint against Alpharooms

thomas baynham

21/11/2015

[LAPSED] cancelling my holiday booking

Complaint against Alpharooms

booked the terrazamar sunsuits gran canaria on may the 9 2015 for dates 15 jan to the 29 jan recieved a e mail on fri 20 nov saying the apts are overbooked yet they are still selling the apts on the same date on a much higher price i know people who have booked at much later date and there holiday as not been affected

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Lapsed. thomas has not responded in 90 days

  • Comments (1)

Alfie alpharooms | | VERIFIED

Hi Thomas, Thank you for your feedback. Unfortunately on some occasions reservations may have to be changed at a late stage, this is not a common occurrence and I am very sorry to hear that this happened to you. Without knowing your itinerary number I can't comment specifically, however when a hotel has overbooked we inform customers as soon as we are made aware. I sincerely apologise for the inconvenience caused. Best wishes, Alfie
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