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Ann's complaint against Letail

Ann Queen


Purchased Electric Recliner Chair and it is broken

Complaint against Letail

In September this year I purchased an Electric Recliner Chair (ex Furniture Village) from Letail. I seen the chair on E-bay but the delivery charges to Scotland was £75 but if you clicked on their other site on e-bay it took you to Letail and there was no delivery charges. So I purchased the chair it didn't say it was secondhand or anything was wrong with it and now I can't use it as it is broken. I can't recline it which was why I bought it and it's only 2 months old.

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  • Comments (2)

Felix Queen | | VERIFIED

I never got an answer from Letail sssso I may as well close the case I'll never hear from them

Sarah Longfils | | VERIFIED

I'm having issues with Letail as well. Appalling customer service. They've hung up on me. Failed to give me a refund in over three weeks (they have £499.99 of my money). They failed to deliver a mattress and couldn't provide a delivery date so we had no choice but to cancel. As a result they don't class me as a customer. Said I *might* get my money back within 30 working days!!!! ridiculous
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