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Dr Roger H's complaint against Bax-shop.co.uk
Dr Roger H Sugg
[RESPONDED] Online company not responding to my emails
Complaint against Bax-shop.co.uk
I was given a pair of TANDY loudspeaker cabinets by a friend that, I was told, had damaged 12 inch diameter woofers, so I serched the Internet for replacements and order two speakers from Bax-shop.co.uk. When the cabinets arrived, I discovered that the damaged speakers were, in fact, 15 inches in diameter. I then contacted Bax-shop.co.uk and told them about it and asked if they would take the 12 inch speakers back and replace them with two 15 inch speakers of the same make, and I would pay the difference. I had a reply which said that they would answer my email within five business days. However, five business days went my and no reply. I have since emailed them and asked them when I can expect a replay, and got a repeat reply saying they would respond within five business days! It says on the packing slip that I got with the 12 inch speakers: "Returns and exchanges are not a problem! Please visit www.bax-shop.co.uk/ returns for our return & exchange policy. I followed the instructions and got a reply saying that I would get a response within fiver business days! I then telephoned Bax-shop and spoke to a female assistant and I explained to her that I wished to swap the 12 inch speakers with 15 inch ones and she said I would get a reponse within five business days!!! Well those 5 days have also expired and don't know what to do next. Please help, Regards, Dr Roger H Sugg.
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