My Geek Box

4.00 stars

98 Reviews

GBP silhouette


Jennifer's complaint against My Geek Box

Jennifer Christieson


[LAPSED] Havent sent out the order placed 6 weeks ago, only half of it arrived.

Complaint against My Geek Box

I placed an order for a 1 box subscription and a welcome box. Welcome box still has not arrived 6 weeks later. They then took another payment 2 weeks later, even though I had removed my card details from their website. They have said I cannot have a refund even though they have not sent out my welcome box nor the box the 2nd payment was taken for.

  • supporters 0

Lapsed. Jennifer has not responded in 90 days

  • Comments (1)

My Geek Box | | VERIFIED

Hello Jennifer, I can see from your account that the subscription you have ordered is an auto renewal, I can confirm that this has now been successfully cancelled and no future payments will be taken, the welcome box is still on order for you and as soon as stock arrives you will be notified by email. Thank you for your patience and we're sorry for any inconvenience that has been caused.
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