Legal & General

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julie's complaint against Legal & General

julie mash

18/02/2018

pace pension

Complaint against Legal \u0026 General

I was automatically enrolled in PACE when it began in October 2013. I left my employment at the end of July 2015 so it had not been two years since I joined. A few months later I received a form asking me what I wanted to do about the money I had paid in. I returned the form and did not hear any more till early 2017 when they requested I fill in another form which I did. After much emailing and phoning I was told they had not received any forms from me. I asked why it had been dragging on for so long and the only answer I got was " we would not chase you". I received a letter stating the account was now closed and a cheque for what I had paid in, less tax, even though I did not earn enough to pax tax, and less NI. I requested a statement detailing what I had paid in, tax deducted, and NI deducted. All I got was a statement of what I paid in and what I got returned via a cheque, despite being enrolled for nearly four years. At the very least I feel this has been handled very badly.

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