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Barbara's complaint against Replennage

Barbara Peet


[RESOLVED] - Product applied for on trial basis of 14 days cost only of P&P, product arrived and £84 taken

Complaint against Replennage

I ordered Replennage cream on a 14 day trial basis at a cost of P&P, the product arrived after 17 days, I noticed £84.00 taken from my account, I rang the company and was told if I'd wanted a refund I should have returned the product within the trial period which started on the day of ordering, I argued that a trial period should start from date of receipt and that £84 was not the agreed P&P , they refused a refund. So I emailed them consistently for a number of days, they finally refunded £84. I then noticed a further £89.00 taken by them, SI I emailed this morning and was told I had received two products and would not receive a refund, I have since emailed them back and told them that I most certainly did not order or receive two and I wish the amount of £89 refunded

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Replennage resolved this complaint

  • Comments (2)

Bramley Murton | | VERIFIED

What email address did you use? I can't get in contact with them and they have lifted £200 from my bank account.

Barbara Peet | | VERIFIED

I threatened the company with the press and the trading standards and they refunded the two amounts they had taken without my permission from my account. Many thanks for the support
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