St Austell Brewery

5 Reviews

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Mrs Denise M's complaint against St Austell Brewery

Mrs Denise M Gilpin-Frost

30/12/2015

Unacceptable behaviour upheld by management with insulting sub-standard food at exorbitant cost

Complaint against St Austell Brewery

Stayed 5 pre-paid nights over Xmas at Globe Inn, Topsham, Devon. Appalling stay as treated abominably with no Duty of Care felt necessary. unacceptable behavior with no remorse. Offered 1 night in recompense in North Devon (not ;possible by coach when it took 11 hours to Topsham minium travel each way with associated costs so an insult and not acceptable which it appears why offered knowing it would be rejected

  • supporters 0

St Austell Brewery failed to resolve this complaint

  • Comments (8)

Mrs Denise M Gilpin-Frost | | VERIFIED

No interest in good customers. loyalty to staff only so not prepared to admit any liability and therefore no comment submitted in response

Mrs Denise M Gilpin-Frost | | VERIFIED

Customer service non-existent so not prepared to accept any responsibility or liability as only interest is loyalty to staff

Mrs Denise M Gilpin-Frost | | VERIFIED

St. Austell are not prepared to admit what I said was completely true having no interest in their customers so have not commented as protecting their staff instead being their priority

Mrs Denise M Gilpin-Frost | | VERIFIED

Owners are not prepared to admit what I said was completely true having no interest in their customers so have not commented as protecting their staff instead being their priority

Mrs Denise M Gilpin-Frost | | VERIFIED

Owners are not prepared to admit what I said was completely true having no interest in their customers so have not commented as protecting their staff instead being their priority

Mrs Denise M Gilpin-Frost | | VERIFIED

User Responded via private message

Mrs Denise M Gilpin-Frost | | VERIFIED

User Responded via private message

Mrs Denise M Gilpin-Frost | | VERIFIED

Majority of staff unacceptably rude with attitude problems resulting in 5 day costly stay ruined/ wasted. Not recognised or accepted but upheld by Management as same attitude.
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