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Mrs Hazel's complaint against Petplan

Mrs Hazel McCormack


Exclusions on policy

Complaint against Petplan

I had one dog so i had the 12 month policy. Then renewed it after the year. My dog had to have treatment so there was an exclusion put in place on this policy. I then got another dog so decided to take out a multi insurance. This had no exclusions on it. My dog had to get checked for a sore leg last month. Vet had said that he get in touch with them to see if they would pay for the operation. They agreeed. I decided that i did not think her knee was at the stage to be operated on. Then i received another policy with everything to do with both back legs excluded. I had phoned them to be told when they saw my dogs history from 2015.My dog had been for annual booster when the vet had said about her leg. Nothing was arranged to sort her leg. He was making me aware that it could get worse in the future. Pet plan are saying i never told them about this. My dog did not get any meds or treatment for this.They are saying on a good will gesture if the operation went ahead before the end of sep they will pay. Thus is the policy that i cancelled in December last year. I am paying for a multi policy that i can not use.

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