Venntro

4.00 stars

192 Reviews

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Les's complaint against Venntro

Les Holley

14/06/2016

[RESOLVED] - Membership

Complaint against Venntro

I paid for six months membership earlier today. However, every time that I try to read contact messages I keep going back to the 'become a full member'. I have looked without success at trying to contact them, but it's impossible as there are no contact numbers or a contact point.

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Venntro resolved this complaint

  • Comments (10)

Venntro Venntro Media Group | | VERIFIED

Hi Les, That doesn't sound quite right! So that I can look into this for you, please could you send me your member ID and the email address you used to sign up to the site with to [email protected]? We hope to get this resolved as quickly as possible for you so that you can enjoy your membership. Let me know if you have any further questions. Many thanks, Michaela Venntro

Les Holley | | VERIFIED

User Responded via private message

Les Holley | | VERIFIED

User Responded via private message

Venntro Venntro Media Group | | VERIFIED

Hi Les, It looks like you did end up paying on SafeFling BBW UK, if you would like to switch over to Safe Fling MILF UK what we can do is refund this membership so you can upgrade on the correct site. As you already started using the service, we will take away the usage. That will be a total refund of £88.95. If your happy to go ahead, I will get this sorted for you straight away just let me know! Many thanks, Michaela

Les Holley | | VERIFIED

User Responded via private message

Venntro Venntro Media Group | | VERIFIED

Hi Les, No worries, we can do that for you. I have asked Louise from our customer care team to organise your refund and contact you via email once it has been completed. Enjoy the site! Let me know if you have any questions. Best wishes, Michaela

Les Holley | | VERIFIED

User Responded via private message

Les Holley | | VERIFIED

User Responded via private message

Venntro Venntro Media Group | | VERIFIED

Hi Les, I've spoken to Louise and she has confirmed that it has been completed this morning. You will receive and email from her shortly. Many thanks, Michaela

Les Holley | | VERIFIED

I opted for an account on BBW not realising that there were several different platforms on 'Safe Fling'. When I could not get access to 'MILF' & 'Playmates' I raised a complaint. Michaela and Louise dealt with it very effectively and efficiently. I was just waiting to see my credit card statement showing the correcting activity. That arrived yesterday and all is well. Thank you.
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