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Michael's complaint against Rancom Security
Rancom fail to honour the service contract
Complaint against Rancom Security
We were very satisfied with our original security company Livewire Security. Regrettably they were taken over by Sure Protection but service through a company called Security Electrical Service. This didn't last long before I was told service would be through Rancom Security. I received an invoice from 'Sure Protection' in February 2017 for annual cover & service. This was paid in full but I was very concerned having read other peoples experience with this company. When I needed an engineer the Rancom people didnt seem to know anything about Sure Protection and the fact that their company had taken over service. They said they would look into it and call back. They never return calls or reply to emails and after a week of my request they still haven't contacted me or arranged for an engineer. My strong recommendation is not to enter into a contract with this company. If you are presently with a security firm and Rancom buy them out I do hope that when your contract expires you will seek a more reliable company. Note all these companies are owned by the same two Directors. Sure Protection Ltd alias Security Electrical Services; Protect & Serve Security Ltd and Rancom Security.
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