Security Industry Authority

My application for a renewal badge has been stuck on next step for weeks now over a month to be exact without any explanation why after messaging the SIA numerous occasions without my badge I can't work I have bills to pay and two children to look after, it's ok them taking my money but now am having to wait with no number for me to contact them about my badge this new system is a joke they are messing with people lives their website needs to scrapped and a call centre needs to be put in place. Am currently out of work and unable to look after my family.