Carpenters Solicitors

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Chloe's complaint against Carpenters Solicitors

Chloe Bradney

29/11/2018

Unbelievably terrible customer service

Complaint against Carpenters Solicitors

I have been with carpenters for nearly 2 years, after a non fault accident (hit and run) I had to have spine surgery carpenters didn't help me with this the NHS did, after discovering I still have problems carpenters have said they want up to £750 for me to see another doctor.. this is non refundable haha!! I have been ignored by a manager since August!!! There just really rude to me never have apologised but always said it's my fault I feel a certain way. I am ignored for months on end and don't even know who my handler is anymore (I've had approx 4 or 5 handlers) I'm lost for words with the company the NHS are now helping me again as I can not walk unfortunately the NHS are busy so I have to wait months to be seen and there still quicker than carpenters!! They are scamming people in my opinion I'll do whatever it takes to prove they should not be allowed to charge 25% when they don't really do any work. I'm still out of pocket, they won't even fix my mobile for me that has now been broken nearly 2 years. Please stay clear and go to a small firm who has time and guidance for you.

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