Jaguna Ltd

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James's complaint against Jaguna Ltd

James Sullivan-Tailyour

17/08/2016

Overcharging of PC Security fee

Complaint against Jaguna Ltd

My Account number is WM39494732 When I first took over the account I questioned the charge for BT PC Security, at the time there were two monthly charges being made, it was confirmed that I did not require them and asked them to be removed, this dates back to February 2012 I understood this was to be done, however on a further review of the account a year later it had not, I raised the issue again and I believe at that time, although I asked for both to be removed only one was, however I did not realise at the time until a recent review of my account. I understand that now finally this has been removed, however I was advised that the individual concerned could not backdate this. I am therefore requesting that you look into this matter and I am confident that in looking through the recordings of the conversations that this was indeed requested, and I therefore request your consideration to refund all monies paid for this charge and a consideration for some form of compensation for the time, effort and stress that this has put on me and the business in trying to resolve this long outstanding issue Many thanks

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