LoveFilm

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Rosemarie's complaint against LoveFilm

Rosemarie Swinfield

05/09/2015

Hopelss contact service - dont they care ???

Complaint against LoveFilm

I have been a happy Lovefilm by post customer for several years. However recently I returned a disc as per usual and did not receive the next on my list. Once before a disc disappeared on it's way back to them and when I contacted them -all was sorted out. However this time I cannot find any way to resolve this problem AND they are still taking my money monthly ! When I thought I was finally getting somewhere the screen told me that I don't have a DVD list. I have tried everything but in vain so I have two choices - I cancel my standing order and start again at more money OR go elsewhere You can imagine which I am thinking of making !

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