Cool n Comfy: Top Yokes

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Mark's complaint against Cool n Comfy: Top Yokes

Mark Davies

04/07/2015

[RESOLVED] - Sv 1000s top yoke kit, failure

Complaint against Cool n Comfy: Top Yokes

I payed in full for a full top yoke conversion kit for my Suzuki sv1000 s 2003 model on 12th May 2015 ..£252.00 by bank transfer. After numerous ignored texts and phone messages and them going to the TT races whilst my packaged was on the bench and they couldn't be bothered to post , some time later it arrived. The contents were not as described, there wasn't any throttle cables or clutch hose or fittings,i immediately text and rang , ignored once more. a few weeks had past of ignored messages and Email. I finally sent the bike to the garage to have the conversion done with added expense of missing parts. A phone call later from the mechanic tells me that the yoke is machined wrong , the diameter of the holes are too large and cannot be fitted. the bike had to be put back together and having to pay a 2hr labor charge . I immediately rang, text to no avail.

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Cool n Comfy: Top Yokes resolved this complaint

  • Comments (2)

Mark Davies | | VERIFIED

Ive finally received a call from CNC , they are replacing the kit with a correct full kit and refunding the labour charge. No quible.

Mark Davies | | VERIFIED

Received a happy result, replacement kit and refunding labour costs.
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